Window 10 upgrade error

Устранение ошибок обновления Windows 10: Техническая информация для ИТ-специалистов

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Эта статья содержит технические инструкции для ИТ-администраторов. Если вы не являетесь ИТ-администратором, попробуйте некоторые быстрые исправления, описанные в этой статье, а затем обратитесь к служба поддержки Майкрософт, начиная с виртуального агента. Чтобы поговорить с пользователем о вашей проблеме, нажмите кнопку Начало работы с виртуальным агентом, а затем два раза введите «Поговорить с пользователем». Виртуальный агент также помогает устранить многие проблемы с обновлением Windows. См. также статьи Справка по ошибкам Windows 10 обновления и установки и Отправка Windows 10 об ошибках обновления с помощью Центра отзывов.

В этой статье содержатся краткие сведения о процессах установки Windows 10, а также приведены процедуры решения, которые ИТ-администраторы могут использовать для устранения проблем с обновлением Windows 10.

Статья разделена на подтемы разного технического уровня. Базовый уровень предоставляет распространенные процедуры, которые позволяют устранить несколько типов ошибок обновления. Для расширенного уровня требуется определенный опыт работы с подробными методами устранения неполадок.

Назначаются следующие четыре уровня:

Уровень 100: базовый
Уровень 200: Средний
Уровень 300: средний расширенный
Уровень 400: расширенный

В этом руководстве

В этой статье рассматриваются следующие темы:

  • Быстрые исправления: \Level 100\ Действия, которые можно выполнить, чтобы устранить множество ошибок обновления Windows.
  • SetupDiag: \Level 300\ SetupDiag — это новое средство, помогая изолировать первопричину сбоя обновления.
  • Устранение ошибок обновления: \Уровень 300\ Общие советы и методы устранения Windows 10 ошибок обновления, а также объяснение этапов, используемых в процессе обновления.
  • отчеты об ошибках Windows: \Уровень 300\ Использование Просмотр событий для просмотра сведений об обновлении Windows 10.
  • Коды ошибок обновления: \Level 400\ Описываются компоненты кода ошибки.
    • Коды результатов: сведения о кодах результатов.
    • Коды расширений: сведения о кодах расширений.
  • Файлы журнала: \Level 400\ — список и описание файлов журнала, полезных для устранения неполадок.
    • Структура записи журнала: описание формата записи журнала.
    • Анализ файлов журналов: общие процедуры для анализа файлов журналов и пример.
  • Процедуры устранения: \Уровень 200\ Причины и процедуры устранения неполадок, связанные с определенными кодами ошибок.
    • 0xC1900101: сведения о коде результата 0xC1900101.
    • 0x800xxxxx: сведения о кодах результатов, которые начинаются с 0x800.
    • Другие коды результатов: дополнительные причины и процедуры устранения проблем для некоторых кодов результатов.
    • Другие коды ошибок: дополнительные причины и процедуры устранения проблем для некоторых кодов ошибок.
  • Отправка ошибок обновления Windows 10: \Level 100\ Submit upgrade errors to Майкрософт для анализа.

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Upgrade error codes

Applies to: В Windows 10

This is a 400 level topic (advanced).

See Resolve Windows 10 upgrade errors for a full list of topics in this article.

If the upgrade process isn’t successful, Windows Setup will return two codes:

  1. A result code: The result code corresponds to a specific Win32 or NTSTATUS error.
  2. An extend code: The extend code contains information about both the phase in which an error occurred, and the operation that was being performed when the error occurred.

For example, a result code of 0xC1900101 with an extend code of 0x4000D will be returned as: 0xC1900101 — 0x4000D.

If only a result code is returned, this can be because a tool is being used that was not able to capture the extend code. For example, if you are using the Windows 10 Upgrade Assistant then only a result code might be returned.

If you are unable to locate the result and extend error codes, you can attempt to find these codes using Event Viewer. For more information, see Windows Error Reporting.

Result codes

A result code of 0xC1900101 is generic and indicates that a rollback occurred. In most cases, the cause is a driver compatibility issue. To troubleshoot a failed upgrade that has returned a result code of 0xC1900101, analyze the extend code to determine the Windows Setup phase, and see the Resolution procedures section later in this article.

The following set of result codes is associated with Windows Setup compatibility warnings:

Result code Message Description
0xC1900210 MOSETUP_E_COMPAT_SCANONLY Setup didn’t find any compat issue
0xC1900208 MOSETUP_E_COMPAT_INSTALLREQ_BLOCK Setup found an actionable compat issue, such as an incompatible app
0xC1900204 MOSETUP_E_COMPAT_MIGCHOICE_BLOCK The migration choice selected isn’t available (ex: Enterprise to Home)
0xC1900200 MOSETUP_E_COMPAT_SYSREQ_BLOCK The computer isn’t eligible for Windows 10
0xC190020E MOSETUP_E_INSTALLDISKSPACE_BLOCK The computer doesn’t have enough free space to install

A list of modern setup (mosetup) errors with descriptions in the range is available in the Resolution procedures section in this article.

Other result codes can be matched to the specific type of error encountered. To match a result code to an error:

Identify the error code type as either Win32 or NTSTATUS using the first hexadecimal digit:

8 = Win32 error code (ex: 0x80070070)
C = NTSTATUS value (ex: 0xC1900107)

Write down the last four digits of the error code (ex: 0x80070070 = 0070). These digits are the actual error code type as defined in the HRESULT or the NTSTATUS structure. Other digits in the code identify things such as the device type that produced the error.

Based on the type of error code determined in the first step (Win32 or NTSTATUS), match the four digits derived from the second step to either a Win32 error code or NTSTATUS value using the following links:

  • 0x80070070
    1. Based on the «8», this is a Win32 error code.
    2. The last four digits are 0070, so look up 0x00000070 in the Win32 error code table.
    3. The error is:

Some result codes are self-explanatory, whereas others are more generic and require further analysis. In the examples shown above, ERROR_DISK_FULL indicates that the hard drive is full and extra room is needed to complete Windows upgrade. The message STATUS_SOME_NOT_MAPPED is more ambiguous, and means that an action is pending. In this case, the action pending is often the cleanup operation from a previous installation attempt, which can be resolved with a system reboot.

Extend codes

Extend codes reflect the current Windows 10 upgrade process, and might change in future releases of Windows 10. The codes discussed in this section apply to Windows 10 version 1607, also known as the Anniversary Update.

Extend codes can be matched to the phase and operation when an error occurred. To match an extend code to the phase and operation:

  1. Use the first digit to identify the phase (ex: 0x4000D = 4).
  2. Use the last two digits to identify the operation (ex: 0x4000D = 0D).
  3. Match the phase and operation to values in the tables provided below.

The following tables provide the corresponding phase and operation for values of an extend code:

Extend code: phase

Hex Phase
SP_EXECUTION_UNKNOWN
1 SP_EXECUTION_DOWNLEVEL
2 SP_EXECUTION_SAFE_OS
3 SP_EXECUTION_FIRST_BOOT
4 SP_EXECUTION_OOBE_BOOT
5 SP_EXECUTION_UNINSTALL

Extend code: operation

Hex Operation
SP_EXECUTION_OP_UNKNOWN
1 SP_EXECUTION_OP_COPY_PAYLOAD
2 SP_EXECUTION_OP_DOWNLOAD_UPDATES
3 SP_EXECUTION_OP_INSTALL_UPDATES
4 SP_EXECUTION_OP_INSTALL_RECOVERY_ENVIRONMENT
5 SP_EXECUTION_OP_INSTALL_RECOVERY_IMAGE
6 SP_EXECUTION_OP_REPLICATE_OC
7 SP_EXECUTION_OP_INSTALL_DRIVERS
8 SP_EXECUTION_OP_PREPARE_SAFE_OS
9 SP_EXECUTION_OP_PREPARE_ROLLBACK
A SP_EXECUTION_OP_PREPARE_FIRST_BOOT
B SP_EXECUTION_OP_PREPARE_OOBE_BOOT
C SP_EXECUTION_OP_APPLY_IMAGE
D SP_EXECUTION_OP_MIGRATE_DATA
E SP_EXECUTION_OP_SET_PRODUCT_KEY
F SP_EXECUTION_OP_ADD_UNATTEND
Hex Operation
10 SP_EXECUTION_OP_ADD_DRIVER
11 SP_EXECUTION_OP_ENABLE_FEATURE
12 SP_EXECUTION_OP_DISABLE_FEATURE
13 SP_EXECUTION_OP_REGISTER_ASYNC_PROCESS
14 SP_EXECUTION_OP_REGISTER_SYNC_PROCESS
15 SP_EXECUTION_OP_CREATE_FILE
16 SP_EXECUTION_OP_CREATE_REGISTRY
17 SP_EXECUTION_OP_BOOT
18 SP_EXECUTION_OP_SYSPREP
19 SP_EXECUTION_OP_OOBE
1A SP_EXECUTION_OP_BEGIN_FIRST_BOOT
1B SP_EXECUTION_OP_END_FIRST_BOOT
1C SP_EXECUTION_OP_BEGIN_OOBE_BOOT
1D SP_EXECUTION_OP_END_OOBE_BOOT
1E SP_EXECUTION_OP_PRE_OOBE
1F SP_EXECUTION_OP_POST_OOBE
20 SP_EXECUTION_OP_ADD_PROVISIONING_PACKAGE

For example: An extend code of 0x4000D, represents a problem during phase 4 (0x4) with data migration (000D).

Источник

Resolve Windows 10 upgrade errors: Technical information for IT Pros

Applies to

This article contains technical instructions for IT administrators. If you are not an IT administrator, try some of the quick fixes described in this article then contact Microsoft Support starting with the Virtual Agent. To talk to a person about your issue, click Get started to interact with the Virtual Agent, then enter «Talk to a person» two times. The Virtual Agent can also help you to resolve many Windows upgrade issues. Also see: Get help with Windows 10 upgrade and installation errors and Submit Windows 10 upgrade errors using Feedback Hub.

This article contains a brief introduction to Windows 10 installation processes, and provides resolution procedures that IT administrators can use to resolve issues with Windows 10 upgrade.

The article has been divided into subtopics of different technical levels. Basic level provides common procedures that can resolve several types of upgrade errors. Advanced level requires some experience with detailed troubleshooting methods.

The following four levels are assigned:

Level 100: Basic
Level 200: Moderate
Level 300: Moderate advanced
Level 400: Advanced

In this guide

See the following topics in this article:

  • Quick fixes: \Level 100\ Steps you can take to eliminate many Windows upgrade errors.
  • SetupDiag: \Level 300\ SetupDiag is a new tool to help you isolate the root cause of an upgrade failure.
  • Troubleshooting upgrade errors: \Level 300\ General advice and techniques for troubleshooting Windows 10 upgrade errors, and an explanation of phases used during the upgrade process.
  • Windows Error Reporting: \Level 300\ How to use Event Viewer to review details about a Windows 10 upgrade.
  • Upgrade error codes: \Level 400\ The components of an error code are explained.
    • Result codes: Information about result codes.
    • Extend codes: Information about extend codes.
  • Log files: \Level 400\ A list and description of log files useful for troubleshooting.
    • Log entry structure: The format of a log entry is described.
    • Analyze log files: General procedures for log file analysis, and an example.
  • Resolution procedures: \Level 200\ Causes and mitigation procedures associated with specific error codes.
    • 0xC1900101: Information about the 0xC1900101 result code.
    • 0x800xxxxx: Information about result codes that start with 0x800.
    • Other result codes: Additional causes and mitigation procedures are provided for some result codes.
    • Other error codes: Additional causes and mitigation procedures are provided for some error codes.
  • Submit Windows 10 upgrade errors: \Level 100\ Submit upgrade errors to Microsoft for analysis.

Источник

Get help with Windows upgrade and installation errors

There are many reasons why you might receive an error message when upgrading or installing Windows 11, but common errors can be fixed with a few steps that you can do on your own. Note: An upgrade takes your device from an older version of Windows, such as Windows 7, Windows 8.1, or Windows 10 to Windows 11.

Before searching for a specific error code, try the tips listed in General fixes. If those don’t fix your upgrade or installation problem, check the table of error codes at the bottom of this article.

General fixes

Here are some things you can try to fix upgrade and installation errors:

Unplug any nonessential hardware devices. These could include headphones, printers, scanners speakers, USB flash drives, and external hard drives.

If you’re using a laptop and it’s plugged in to a docking station, undock it.

It’s a good idea to make sure that all important updates are installed before trying to upgrade Windows. This includes updates to hardware drivers on your device.

For information and to make sure you’re up-to-date, see Windows Update: FAQ.

Use Windows Defender to protect your device during the upgrade—non-Microsoft antivirus software can sometimes cause upgrade problems. As long as you have installation media and all required activation information, you can always reinstall the software after you upgrade.

To remove an antivirus application, go to Control Panel\Programs\Programs and Features. Select the program, and then select Uninstall. Select Yes to confirm.

Outdated software can cause problems with a Windows upgrade, so removing old or nonessential applications can help.

If you plan to reinstall the application later, make sure you have the installation media and all required activation information before removing it.

To uninstall software, go to Control Panel\Programs\Programs and Features. Select the program, and then select Uninstall. Select Yes to confirm.

To upgrade to Windows 11, you need enough space on your hard drive for the installation to take place.

To view how much hard drive space is available on your computer, select File Explorer on the taskbar (known as Windows Explorer in Windows 7) or press Windows logo key + E.

Then select Computer or This PC and look under Hard Disk Drives or under Devices and drives. If there are multiple drives listed, the system drive is the drive that includes a Microsoft Windows logo above the drive icon. You’ll see the amount of available space under the drive.

If it looks like your drive is running low on space, see Tips to free up drive space on your PC.

0xC1900101 Errors

An error that begins with 0xC1900101 is usually a driver error. If you see any of these error codes, try the following steps first to fix the problem. If these steps don’t work, see Resolve Windows upgrade errors for more detailed technical info.

Make sure that your device has enough space. Your device requires at least 16 GB of free space to upgrade a 32-bit OS, or 20 GB for a 64-bit OS. For more info, see Free up drive space in Windows.

Run Windows Update a few times. Download and install any available updates in Windows Update, including software updates, hardware updates, and some third-party drivers. Use the Windows Update Troubleshooter to fix Windows 11 Update errors.

Check third-party drivers and download any updates. You can find third-party drivers and installation instructions for any hardware you’ve added to your device on the manufacturer’s website.

Unplug extra hardware. Remove all external storage devices and drives, docks, and other hardware you might have plugged into your device that isn’t needed for basic functionality.

Check Device Manager for errors. In the search box on the taskbar, type device manager. Choose Device Manager from the results. In the window that pops up, look for any device with a yellow exclamation mark beside it (you may have to select each category to switch to the list of devices). Press and hold (or right-click) the device name and select either Update Driver Software or Uninstall to correct the errors.

Remove third-party security software. Make sure you know how to reinstall your programs and that any necessary product keys are on hand. Windows Defender will help protect your device in the meantime.

Repair hard-drive errors. In the search box on the taskbar, type command prompt. Choose Command Prompt from the list of results. In the window that pops up, type chkdsk/f C: and press the Enter key. Repairs automatically start on your hard drive, and you’ll be asked to restart your device.

Note: You must have administrator permissions on your device to do this.

Restore and repair system files. In the search box on the taskbar, type command prompt. Choose Command Prompt from the list of results. In the window that pops up, type DISM.exe /Online /Cleanup-image /Restorehealth and press the Enter key. (Learn to repair a Windows image)

Note: You must have administrator permissions on your device to do this.

Other Common Errors

The following table lists the most common upgrade and installation errors and some things you can try to fix them. If you continue having problems upgrading or installing Windows, contact Microsoft support.

What it means and how to fix it

This indicates that there was a problem downloading and installing the selected update. Windows Update will try again later and there is nothing you need to do at this time.

This could indicate that an incompatible app installed on your PC is blocking the upgrade process from completing. Check to make sure that any incompatible apps are uninstalled and then try upgrading again.

A cleanup operation from a previous installation attempt is still pending, and a system restart is required to continue the upgrade. Restart the device and run setup again. If restarting device does not resolve the issue, then use the Disk Cleanup utility and clean up the temporary files and the System files. For more information, see Disk cleanup in Windows.

A file needed by Windows Update is likely damaged or missing. Try repairing your system files: In the search box on the taskbar, type command prompt. Choose Command Prompt from the list of results. In the window that appears, type DISM.exe /Online /Cleanup-image /Restorehealth and press the Enter key.

This may signify that your PC doesn’t meet the minimum requirements to download or install the upgrade to Windows 11. Learn more about the minimum requirements for Windows 11.

This might indicate that a driver or other software on your PC isn’t compatible with the upgrade to Windows 11. For info about how to fix this problem, contact Microsoft support.

This could mean that the upgrade process was interrupted because you accidentally restarted your PC or signed out of your PC. Try upgrading again and make sure your PC is plugged in and stays turned on.

This error might mean that your PC couldn’t connect to the Windows Update servers. If you’re using a VPN connection to connect to a work network, disconnect from the network and turn off the VPN software (if applicable) and try upgrading again.

The error could also mean there isn’t enough free space in the System Reserved partition. You might be able to fix this problem by using third-party software to increase the size of the System Reserved partition.

Error: We couldn’t complete the updates. Undoing changes. Don’t turn off your computer.

Error: Failure configuring Windows Updates. Reverting changes.

These are generic errors that might appear any time a Windows update fails. You’ll need to determine the specific error code to investigate how to best resolve this problem.

You can find the error code for the failed update by viewing your update history. Look for the update that wasn’t installed, note the error code, and then contact Microsoft support.

To view your update history in Windows 11:

Select Start > Settings > Windows Update > Update history.

Error: The update isn’t applicable to your computer.

This error might mean that your PC doesn’t have the required updates installed.

Check to make sure that all important updates are installed on your PC before you try upgrading.

This likely indicates that your PC doesn’t have enough space available to install the upgrade.

Free some space on the drive and try again. Get tips for freeing up drive space

The specified disk operation is not supported by the target disk, partition, or volume.

Make sure your machine meets the minimum requirements to install Windows.

The system cannot find the file specified.

If you have a disk or disks where you are not installing Windows 11 on, remove those disks.

A driver has caused a problem.

Disable or remove all 3rd party antivirus or antispyware from your system. Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.

Contact your hardware vendor to obtain updated device drivers.

Windows Setup terminated unexpectedly due to another process running in the background.

When you start Windows by using a normal startup, several applications and services start automatically, and then run in the background. These programs include basic system processes, antivirus software, system utility applications, and other software that has been previously installed. These applications and services can cause interference when you attempt to upgrade to the latest version of Windows 11.

To help you determine whether a background program is interfering with the upgrade, a «clean boot» may be needed. See How to perform a clean boot in Windows.​

Windows Setup terminated unexpectedly due to another process running in the background.

Uninstall any antivirus or antispyware software and update again.

There are many reasons why you might receive an error message when upgrading or installing Windows 10, but common errors can be fixed with a few steps that you can do on your own. Note: An upgrade takes your device from an older version of Windows, such as Windows 7 or Windows 8.1, to Windows 10.

Before searching for a specific error code, try the tips listed in General fixes. If those don’t fix your upgrade or installation problem, check the table of error codes at the bottom of this article.

General fixes

Here are some things you can try to fix upgrade and installation errors:

Unplug any nonessential hardware devices. These could include headphones, printers, scanners speakers, USB flash drives, and external hard drives.

If you’re using a laptop and it’s plugged in to a docking station, undock it.

It’s a good idea to make sure that all important updates are installed before trying to upgrade Windows. This includes updates to hardware drivers on your device.

For information and to make sure you’re up-to-date, see Windows Update: FAQ.

Use Windows Defender to protect your device during the upgrade—non-Microsoft antivirus software can sometimes cause upgrade problems. As long as you have installation media and all required activation information, you can always reinstall the software after you upgrade.

To remove an antivirus application, go to Control Panel\Programs\Programs and Features. Select the program, and then select Uninstall. Select Yes to confirm.

Outdated software can cause problems with a Windows upgrade, so removing old or nonessential applications can help.

If you plan to reinstall the application later, make sure you have the installation media and all required activation information before removing it.

To uninstall software, go to Control Panel\Programs\Programs and Features. Select the program, and then select Uninstall. Select Yes to confirm.

To upgrade to Windows 10, you need enough space on your hard drive for the installation to take place.

To view how much hard drive space is available on your computer, select the Start button, then in the search box on the taskbar, type File Explorer (known as Windows Explorer in Windows 7).

Then select Computer or This PC and look under Hard Disk Drives or under Devices and drives. If there are multiple drives listed, the system drive is the drive that includes a Microsoft Windows logo above the drive icon. You’ll see the amount of available space under the drive.

If it looks like your drive is running low on space, see Tips to free up drive space on your PC.

0xC1900101 Errors

An error that begins with 0xC1900101 is usually a driver error. If you see any of these error codes, try the following steps first to fix the problem. If these steps don’t work, see Resolve Windows upgrade errors for more detailed technical info.

Make sure that your device has enough space. Your device requires at least 16 GB of free space to upgrade a 32-bit OS, or 20 GB for a 64-bit OS. For more info, see Free up drive space in Windows.

Run Windows Update a few times. Download and install any available updates in Windows Update, including software updates, hardware updates, and some third-party drivers. Use the Windows Update Troubleshooter to fix Windows Update errors.

Check third-party drivers and download any updates. You can find third-party drivers and installation instructions for any hardware you’ve added to your device on the manufacturer’s website.

Unplug extra hardware. Remove all external storage devices and drives, docks, and other hardware you might have plugged into your device that isn’t needed for basic functionality.

Check Device Manager for errors. Select the Start button, then in the search box on the taskbar, type device manager. Choose Device Manager from the results. In the window that pops up, look for any device with a yellow exclamation mark beside it (you may have to select each category to switch to the list of devices). Press and hold (or right-click) the device name and select either Update Driver Software or Uninstall to correct the errors.

Remove third-party security software. Make sure you know how to reinstall your programs and that any necessary product keys are on hand. Windows Defender will help protect your device in the meantime.

Repair hard-drive errors. Select the Start button, then in the search box on the taskbar, type command prompt. Choose Command Prompt from the list of results. In the window that pops up, type chkdsk/f C: and press the Enter key. Repairs automatically start on your hard drive, and you’ll be asked to restart your device.

Note: You must have administrator permissions on your device to do this.

Do a clean restart into Windows. Learn how.

Restore and repair system files. Select the Start button, then in the search box on the taskbar, type command prompt. Choose Command Prompt from the list of results. In the window that pops up, type DISM.exe /Online /Cleanup-image /Restorehealth and press the Enter key. (Learn to repair a Windows image)

Note: You must have administrator permissions on your device to do this.

Other Common Errors

The following table lists the most common upgrade and installation errors and some things you can try to fix them. If you continue having problems upgrading or installing Windows 10, contact Microsoft support.

What it means and how to fix it

This indicates that there was a problem downloading and installing the selected update. Windows Update will try again later and there is nothing you need to do at this time.

This could indicate that an incompatible app installed on your PC is blocking the upgrade process from completing. Check to make sure that any incompatible apps are uninstalled and then try upgrading again.

A cleanup operation from a previous installation attempt is still pending, and a system restart is required to continue the upgrade. Restart the device and run setup again. If restarting device does not resolve the issue, then use the Disk Cleanup utility and clean up the temporary files and the System files. For more information, see Disk cleanup in Windows.

A file needed by Windows Update is likely damaged or missing. Try repairing your system files: Select the Start button and type command prompt in the search box on the taskbar. Choose Command Prompt from the list of results. In the window that appears, type DISM.exe /Online /Cleanup-image /Restorehealth and press the Enter key.

This may signify that your PC doesn’t meet the minimum requirements to download or install the upgrade to Windows 10. Learn more about the minimum requirements for Windows

This might indicate that a driver or other software on your PC isn’t compatible with the upgrade to Windows 10. For info about how to fix this problem, contact Microsoft support.

This could mean that the upgrade process was interrupted because you accidentally restarted your PC or signed out of your PC. Try upgrading again and make sure your PC is plugged in and stays turned on.

This error might mean that your PC couldn’t connect to the Windows Update servers. If you’re using a VPN connection to connect to a work network, disconnect from the network and turn off the VPN software (if applicable) and try upgrading again.

The error could also mean there isn’t enough free space in the System Reserved partition. You might be able to fix this problem by using third-party software to increase the size of the System Reserved partition.

Error: We couldn’t complete the updates. Undoing changes. Don’t turn off your computer.

Error: Failure configuring Windows Updates. Reverting changes.

These are generic errors that might appear any time a Windows update fails. You’ll need to determine the specific error code to investigate how to best resolve this problem.

You can find the error code for the failed update by viewing your update history. Look for the update that wasn’t installed, note the error code, and then contact Microsoft support.

To view your update history in Windows 8.1:

Open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings > Change PC settings > Update and recovery > View your update history.

To view your update history in Windows 7:

Select the Start button. In the search box, type Update, and then, in the list of results, Select Windows Update > View update history.

Error: The update isn’t applicable to your computer.

This error might mean that your PC doesn’t have the required updates installed.

Check to make sure that all important updates are installed on your PC before you try upgrading.

This likely indicates that your PC doesn’t have enough space available to install the upgrade.

Free some space on the drive and try again. Get tips for freeing up drive space

The specified disk operation is not supported by the target disk, partition, or volume.

Make sure your machine meets the minimum requirements to install Windows 10.

The system cannot find the file specified.

If you have a disk or disks where you are not installing Windows 10 on, remove those disks.

A driver has caused a problem.

Disable or remove all 3rd party antivirus or antispyware from your system. Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.

Contact your hardware vendor to obtain updated device drivers.

Windows Setup terminated unexpectedly due to another process running in the background.

When you start Windows by using a normal startup, several applications and services start automatically, and then run in the background. These programs include basic system processes, antivirus software, system utility applications, and other software that has been previously installed. These applications and services can cause interference when you attempt to upgrade to the latest version of Windows 10.

To help you determine whether a background program is interfering with the upgrade, a «clean boot» may be needed. See How to perform a clean boot in Windows.​

Windows Setup terminated unexpectedly due to another process running in the background.

Uninstall any antivirus or antispyware software and update again.

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