There has been an error while processing your request

Fix: “There was a problem processing your request” on Steam

Steam users have been experiencing an issue where they encounter the “An error was encountered while processing your request” error message while trying to communicate with Steam servers. The error message can appear in different scenarios for different people. For some users, the problem occurs when trying to open up a trade offer, while others receive it when receiving a gift from a friend. Most of the time, this can happen when the Steam servers are either slow or down due to which your request is not being processed. In this article, we are going to show you some possible fixes for the issue mentioned so just follow through.

An error was encountered while processing your request Error Message

As it turns out, Steam is the most widely used video game distribution service. If you are having issues while trying to communicate with the servers, it is usually due to some issues with the servers as we have mentioned. However, in case the problem exists only on a certain device, such as your PC with the Steam client only, it can be caused by your Steam files. Before we get started, let us first go through the different reasons due to which the error can occur so that you can establish a better understanding.

  • Steam Servers — It is pretty obvious that the main reason that you might be encountering the issue in question is when the Steam servers are facing issues. This is not uncommon and Steam sometimes has issues with its marketplace or inventories. In such a scenario, you will have to simply wait it out till the problem is resolved.
  • Steam Installation Files — In case the problem exists only on the installed Steam client for you, then it is very likely that the issue is being caused by your Steam files. In such a scenario, you will have to refresh the Steam files to get them back to working.
  • Third-Party Add-ons — In addition to that, the error message can sometimes also be triggered by the third-party add-ons that you have installed in your browser. In such a scenario, you can try disabling the third-party add-ons, especially the ones that interact with the Steam API and site in general.

Now that we have gone through the possible causes of the problem in question, let us get into the different methods that you can use to attempt to fix the issue. So, without further ado, let us jump right into it.

Restart Steam

The first thing that you should do when you encounter the problem in question is to restart the Steam client on your system. In some cases, the Steam process on your PC may be facing some issue trying to establish a connection with the respective servers. In such a scenario, restarting the client in order to force it to re-establish the connection from the start can do the trick in some cases. Follow the instructions given down below to do this:

  1. First of all, right-click on your taskbar or the Start Menu icon if you are on Windows 10 or Windows 11 respectively. From the menu that appears, choose the Task Manager option. Opening up Task Manager
  2. On the Processes tab, locate the Steam process and click the End task button provided at the bottom right corner. Exiting Steam
  3. Once you have done that, go ahead and launch Steam again to see if that resolves the issue.
  4. You might want to do this a few times in case it doesn’t work out the first time around.

Turn off VPN (if applicable)

As it turns out, in some cases, the error message in question can arise due to your internet connection. This especially can happen when you are connected to a VPN or using a proxy of sorts which affects the speed of your connection and thus can lead to the error message mentioned. As such, in order to resolve the issue, we would recommend turning off any VPN apps that might be running in the background and ensuring that you are using your base internet connection. On top of that, make sure that a third-party app is not altering your connection. With that done, go ahead and restart Steam to see if the problem still persists.

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Refresh Steam Files

If the error message mentioned above is only limited to your Steam client and the problem does not occur on any other device or the web browser, then it is very likely that the installed Steam files are causing the issue. In such a scenario, you can refresh your Steam files which essentially means repairing Steam i.e. getting a fresh copy of the required files. Do not worry as doing so will not delete the games that you have installed on your system. With that said, follow the instructions given down below to do this:

  1. First of all, open up the File Explorer window and then navigate to the folder where Steam is installed. Opening up File Explorer
  2. Once you are inside the Steam folder, delete all the files and folders except Steam.exe, steamapps and userdata. Make sure you do not delete them. Steam Installation Folder
  3. With that done, go ahead and restart your system and let Steam launch.
  4. See if the problem is still occurring.

Disable Third Party Add-ons

As it turns out, in case you are facing the issue on your web browser, then it is likely that the problem may be caused by the third-party add-ons that you have installed. The third-party add-ons interfere with the website, especially the ones developed for Steam specifically. In such a scenario, what you will have to do is disable the third-party add-ons in your browser and then see if the problem has been resolved. To do this, follow the instructions down below:

  1. First of all, click on the More icon at the top right corner of your browser, and from the drop-down menu, click on the Extensions option provided. On Firefox, you will have to choose the Add-ons and themes option. Opening up Extensions Tab
  2. Once you are there, locate your third party add-ons and disable them by clicking the slider provided. Installed Extensions
  3. With that done, restart your browser and then open up the Steam website.
  4. See if the error message still persists.


An error occurred while processing your request, что делать?

Ряд пользователей браузеров при переходе на какой-либо сайт (наиболее часто данная проблема встречается на сайте Steam) могут столкнуться с ошибкой и соответствующим сообщением «An error occurred while processing your request». Обновление страницы проблемного сайта обычно ничего не даёт, пользователь сталкивается с упомянутой проблемой вновь и вновь. В этом материале я расскажу, что это за сообщение, при каких условиях появляется данная проблема, и как исправить её на вашем ПК.

Что такое An error occurred while processing your request

В переводе с английского языка текст данной ошибки звучит как «Произошла ошибка во время обработки вашего запроса». Как уже упоминалось выше, наиболее часто на возникновение данной ошибки жалуются пользователи Steam, которые при переходе на данный сайт встречают описанную дисфункцию.

При этом данная ошибка может встречаться и на других ресурсах, и в абсолютном большинстве случаев имеет браузерную основу (пользователи различных онлайн-программ практически с ней не сталкиваются).

Причины данной ошибки следующие:

  • Сбой или перегрузка сервера, обрабатывающего ваш запрос;
  • Случайный сбой вашего ПК;
  • Кэш вашего браузера повреждён;
  • Ошибка SSL-сертификата вашего браузера;
  • Проблемы с HTTPS-протоколом у ряда сайтов;
  • Проблема с HTTPS-расширениями вашего браузера (например, с «HTTPS Everywhere»).

После определения причин дисфункции перейдём к описанию того, как избавиться от ошибки Sorry, an error occurred while processing your request.

Как исправить ошибку An error occurred

Итак, вы встретились с упомянутой проблемой и думаете, как её устранить. Рекомендую выполнить следующий ряд действий:

  1. Попробуйте просто перезагрузить свой компьютер. Это помогает чаще, чем может показаться;
  2. Немного подождите. Во многих случаях (особенно это касается пользователей Steam) сервера бывают перегружены или «упали», потому необходимо некоторое время для решения проблемы администрацией сервера. В подобных случаях нужно немного подождать (часто хватает и суток) чтобы проблема была решена;
  3. Очистите кэш и куки вашего браузера. К примеру, в браузере Мозилла это делается переходом в «Настройки», затем в закладку «Приватность», и кликом на «Удалить вашу недавнюю историю». В открывшимся окне «Удаление истории» в «Подробности» поставьте галочку на «Кэш» и удалите последний;

  • Попробуйте сменить ваш браузер, использовав альтернативный веб-обозреватель при осуществлении перехода на проблемный сайт;
  • Если вы не можете запустить игру Steam с браузера (через веб-лаунчер), попробуйте использовать находящийся на вашем ПК exe-файл данной игры для её запуска (сам файл часто находится в папке Steam);
  • Удалите SSL-сертификат проблемного сайт. Удаление SSL-сертификата проблемного сайта, по отзывам пользователей, может помочь в решении ошибки An error occurred while processing your request. Как удалить проблемный сертификат описано;
  • Попробуйте использовать не зашифрованную версию сайта (при возможности). Обычно адрес зашифрованного сайта начинается с http s . Попробуйте использовать тот же адрес, но с началом на http (без окончания s), это может помочь в вопросе как пофиксить ошибку An error occurred while processing your request;

  • Удалите (отключите) расширения браузера, принуждающие вебсайты работать только c HTTPS (например, уже упомянутое расширение «HTTPS Everywhere»);
  • Если данная ошибка возникла при работе с социальной сетью (например, с Фейсбук), попробуйте выйти из неё, а потом вновь выполнить вход;
  • Уведомьте администрацию проблемного ресурса о возникшей проблеме (обычно, хватает соответствующего письма в службу технической поддержки).
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    В данном материале мной была рассмотрена тема «An error occurred while processing your request, что делать», обозначены причины данной проблемы и намечены пути её решения. В большинстве случаев данная ошибка возникает из-за перегрузки или «падения» серверов, и от пользователя требуется немного подождать, дабы всё пришло в норму. В иных же случаях попробуйте выполнить очистку кэша вашего браузера, так как именно этот совет оказался весьма эффективным в решении данной проблемы на пользовательских ПК.


    12 Ways to Fix An Error Occurred While Processing Your Request

    We’ve tested all the solutions from this article

    • No matter what browser, you choose, certain errors are common among them.
    • Errors processing requests could be related to cookies or cache, Internet connectivity, and more.
    • Also, the error could be encountered on mobile apps or other platforms, though the fixes remain pretty much the same.

    The Internet is an everyday part of our lives, and most of us use it on a daily basis. And, one of the common problems we encounter with it is the An error occurred while processing your request issue.

    This is no ordinary error and can be encountered on several apps and even different platforms. The worst part, the error message doesn’t divulge what’s actually causing it, which makes it all the more difficult to resolve things.

    In case you have been trying to find a solution, read the following sections to learn all about the An error occurred while processing your request issue, and the fixes that actually worked for users.

    Why am I getting An error occurred while processing your request?

    When you encounter this error, it’s most likely that the application or website’s network is down. And, there’s nothing you can do about it! You will have to simply wait for a while until it gets fixed by the backend team.

    Also, corrupt browser cache or cookies too can lead to this error, along with a few extensions that modify the way your computer interacts with the website or platform throwing this error.

    Besides, the error message might be slightly changed on different platforms. Some users also saw the message An error occurred while processing your request. Please try after some time. If the problem persists, please contact the helpdesk.

    But no matter where you encounter it, we have listed the most effective solutions for the error on all known platforms in the following section.

    How do you fix An error has occurred while processing your request?

    An error occurred while processing your request on Chrome

    1. Try another browser

    If your current web browser continues to give you a hard time with error messages, then we recommend you try another one until you remediate the problem.

    One tool that scores high marks in the stability department is Opera, and this is thanks to the ultra-modern Chromium engine that it uses, which it shares with Google Chrome and Edge.

    It is lightweight and has the ability to be greatly altered, both visually and functionally, via extensions. If that isn’t enough, then maybe the built-in VPN and ad-blocker will convince you to give this browser a shot.


    Enjoy a stable and error-free browsing experience with teh help of this fantastic and ultra-lightweight web browser.

    2. Delete your browser cache to fix

    1. Launch Chrome, and press Ctrl + Shift + Delete to open the Clear browsing data window.
    2. Select All time from the Time range dropdown menu.
    3. Now, tick all the checkboxes here, and click on Clear data.

    Users reported this error while trying to access certain websites, and according to them, the solution was to remove browsing cookies.

    After clearing the cache, restart your browser and check if the error is resolved.

    If the problem still persists, there might be an issue with the website itself, and the only thing that you can do is to contact the website administrator.

    3. Delete the SSL certificate

    This error can appear if your SSL certificate is expired, and one way to fix it is to delete the certificate and recreate it again.

    Users reported that after deleting and recreating the security certificate the issue was completely resolved, so be sure to try that.

    According to users, certain certificates will last only a year, so you’ll have to manually remove them and recreate them.

    4. Try visiting a non-encrypted version of the website

    Many websites use HTTPS protocol in order to encrypt their traffic and to protect the privacy of their users.

    Unfortunately, some websites might have problems with HTTPS protocol, so you might want to use unencrypted HTTP protocol instead.

    To do that, look at your website’s address, and if it has https at the beginning, simply change it to http and press Enter .

    5. Disable the HTTPS Everywhere extension

    As we already mentioned, the HTTPS protocol encrypts your data and protects your privacy, but not all websites support HTTPS.

    To avoid this limitation, many users rely on third-party browser extensions such as HTTPS Everywhere.

    This extension forces websites to use HTTPS protocol instead of HTTP, but that can lead to some problems.

    Some websites don’t support HTTPS protocol, and by forcefully using this protocol you can cause An error occurred while processing your request error to appear.

    One of the simplest ways to fix this problem is to disable the HTTPS Everywhere extension for the website that is giving you this problem.

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    Expert tip:


    Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your system may be partially broken.
    We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.
    Click here to download and start repairing.

    Alternatively, you can remove the extension from the browser altogether, and this would fix the An error occurred while processing your request issue.

    Error occurred while processing your request. Please try again later on OpenSea

    The first thing you should do here is to wait for a while, and let the backend team fix issues, if any, with the platform. In case that doesn’t work, you may try clearing the browsing data.

    Also, make sure that the NFT you are adding is a part of a collection, though OpenSea should do that automatically.

    If you are receiving the error when accessing or using your wallet, try removing and reconnecting it to the OpenSea account, and the An error occurred while processing your request issue would be resolved.

    Read more about this topic

    An error occurred while processing your request on TikTok

    When encountering the An error occurred while processing your request message, your primary approach should be to check if TikTok’s services are down, though that’s rare. To do that, use DownDetector, or other similar platforms available.

    Also, simply logging out of your account and then signing back in is known to fix several problems. Besides, you can restart the device or reinstall the app itself, if nothing else works.

    An error occurred while processing your request on Steam

    Although this error appears on certain websites, many Steam games use a web launcher in order to start, so it’s not uncommon to see this error while trying to start certain games on Steam.

    Therefore, if you’re getting An error occurred while processing your request error while trying to start a game using the web launcher, you might want to try running the game directly from your Steam folder.

    Users reported that they were able to circumvent this problem simply by using the game’s .exe file to start it directly.

    An error occurred while processing your request on Xbox

    The error is encountered when accessing the official Xbox website and is largely limited to users in Europe. Though there have been instances of other users too coming across it.

    To fix the error, the best solution would be to use an effective VPN software to reroute your connection. If that doesn’t work, you may switch to the Xbox app while the error gets resolved by the backend team.

    An error occurred while processing your request. Reference #30

    This is encountered while using the web version of a game and trying to log in via the Xbox account. When the game redirects you to official Xbox website, the error appears after you enter the login credentials.

    A simple fix would be to clear the browsing data or use another device. Also, it could be a browser-related issue, and switching to another effective browser, like Opera GX which is developed for gaming and offers various customizations to boost the experience, would do the trick.

    An error occurred while processing your request on Facebook

    1. Log out and log back into your account

    One of the simplest solutions that you can try if you’re getting An error occurred while processing your request error on Facebook is to log out and log back in after a few seconds.

    This is a simple solution, and it might not work for everyone, but you can still try it out.

    2. Clear your phone’s browsing data

    Few users reported that they are unable to link their Facebook account with other third-party services due to this error, and one way to fix this problem is to go to your Facebook Mobile app and look for Clear your phone’s browsing data option.

    After clearing the browsing data, this error should be fixed, and linking to third-party applications should work without any problems.

    An error occurred while processing your request reference 97

    Wait for the website administrator to fix this problem

    Users reported An error occurred while processing your request reference 97 error while using Steam’s website. And, according to them, it seems that this issue is related to Steam and not to their computer.

    If you encounter this error on Steam, wait a couple of hours for the website administrator to fix it.

    An error occurred while processing your request error can be problematic and prevent you from accessing your favorite websites. We hope that you managed to fix this problem by using one of our solutions.

    Also, if you are using a free VPN, the IP address might be marked as having suspicious activity. In this case, change it with a recommended VPN service.

    Also, read our in-depth review of Opera GX which explores every intricate detail of the browser.

    If you have any other queries or know of a method that’s not listed here, drop a comment below.

    Still having issues? Fix them with this tool: