Permanent error 554 mail

554 Email Error

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A 554 email error is sometimes thought of as a catch-all of email errors. It is generally used when there is a generic delivery failure that another email error code doesn’t directly define a problem for.

Some mail servers also use a 554 error even if there is a specific error code that defines what went wrong already.

You should receive a bounce-back message from the server with a variation of email error 554 in the subject, and the body should contain your original message that you attempted to deliver.

Example bounce-back message

Common variations of the 554 email error

  • 554 5.7.0 Message Size Violation
  • 554 5.7.1 Message blocked due to spam content in the message
  • 554 5.7.1 [P4] Message blocked due to spam content in the message.
  • 554 5.7.1 : Relay access denied
  • 554 5.7.9 Message not accepted for policy reasons. See
  • 554 RLY:B1
  • 554 delivery error: dd This user doesn’t have a account
  • 554 Denied (Mode: normal)
  • 554 Invalid recipient
  • 554 Malformed mail denied!
  • 554 Message is not RFC compliant; missing “Date” header
  • 554 Message not allowed – [PH01] Email not accepted for policy reasons. Please visit [120]
  • 554 Message permanently rejected
  • 554 Message refused
  • 554 no valid recipients, bye
  • 554 rejected due to spam content
  • 554 rejected due to virus
  • 554 : Relay access denied
  • 554 Sorry, no mailbox here by that name.
  • 554 Spam detected
  • 554 Spam violation, the content of your e-mail contains illegal characters, re-sent after examination
  • 554 Transaction Failed Spam Message not queued.554 Virus found, message permanently rejected (#5.3.0)
  • Resolving a 554 email error bounceback

    Because errors in the 554 series don’t always bounceback for a common reason, they could be either a hard or soft bounce. To better understand soft and hard bounces, and general email bounceback errors you can read why does email bounce, bounceback, or error?

    In our example bounce-back error above the reason the message has failed is because an auto-reply was trying to be sent to an account that didn’t exist. So the mail server responded back with a 554 Invalid recipient error.

    InMotion Hosting contributors are highly knowledgeable individuals who create relevant content on new trends and troubleshooting techniques to help you achieve your online goals!


    This post is probably outdated, but I have recieved a 554 Error not listed above, what could it mean?

    It sent me this.

    “The response from the remote server was:

    554 delivery error: dd Requested mail action aborted”

    Unfortunately, this is not enough information to advise how to resolve the issue. I recommend reviewing your Exim (mail server) logs to determine more details. If you are a customer of InMotion Hosting, you should contact our Support for further assistance.

    I keep getting this email. It has been for months now. I think it was to do with sending an originla email to a wrong email address and dont know how to make it to stop.

    Any help its greatly appreicated! Thanks!

    It looks like that bounce back is being caused by spam being sent from that address to a gmail account or being forwarded from that account to somewhere else so it looks like the spam is coming from your email.

    We have the same problem lately, with using acy mailing pro for our newsletters:

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    Only yahoo accounts are affected and do not accept although we always have a perfect 9/10 or even 10/10 points in spam testing (from 7/10 it is OK to send your emails).

    The bounce message is as follows:

    We are happy to help troubleshoot your returned email, but the details did not post correctly. Please repost your bounce message without any formatting. This should allow it to display successfully.

    Thank you,

    When I try to send an email to someone using a GWAVA email server, I receive this failed return mail:

    —–Original Message—–
    From: Mail Delivery Subsystem [mailto:[email protected]]
    Sent: Tuesday, October 24, 2017 11:02 AM
    To: [email protected]
    Subject: Returned mail: response error

    The original message was received at Tue, 24 Oct 2017 10:49:30 -0500

    —– The following addresses had permanent fatal errors —–

    —– Transcript of session follows —–

    .. while talking to

    I advise submitting this message to our Live Support team. They can verify your account and look more closely at server logs.

    hi guys , hope you can help me with this problem : here i sent a mail to my other mail account so i’m sure the address is ok. i can only recive mails if i send one from alex2k4 to alex2k4 which is the account


    ИСПРАВЛЕНИЕ: отказ в доступе к реле 554 5.7.1 Ошибка в Outlook (решена)

    «Ошибка сервера: отказ в доступе к ретрансляции 554 5.7.1» в Outlook возникает по двум основным причинам. Первая причина в том, что ваш сервер исходящей почты (SMTP) не позволяет отправлять электронные письма без аутентификации пользователя, а другая причина в том, что ваш адрес электронной почты помечен в списках спама как источник спама.

    Это руководство содержит инструкции по устранению следующей ошибки после отправки электронного письма: «Ваше сообщение не достигло некоторых или всех предполагаемых получателей. Следующие получатели не могут быть достигнуты. Ошибка сервера: 554 5.7.1 Relay Access Denied»

    Как исправить ошибку Relay Access Denied в почте.

    Чтобы точно определить причину ошибки Relay Access Denied 554 5.7.1 и устранить проблему, выполните указанные ниже действия.

    Шаг 1. Проверьте настройки почтового сервера и учетные данные.

    Прежде всего, убедитесь, что вы правильно ввели имя сервера исходящей электронной почты (SMTP), имя пользователя и пароль в приложении электронной почты (Outlook, Thunderbird и т. Д.). *

    * Примечание. Если ошибка «Relay Access Denied» возникла без причины (например, если вы работали без проблем до вчерашнего дня), продолжите работу и включите «SMTP-аутентификацию» (шаг 2).

    (Настройки учетной записи электронной почты Outlook)

    Шаг 2. Включите аутентификацию пользователя SMTP Безопасное соединение.

    Чтобы избежать спамеров, многие почтовые серверы запрещают ретранслировать электронные письма без предварительной аутентификации пользователя. Итак, продолжите и включите аутентификацию SMTP и безопасное соединение в настройках сервера исходящей почты.

    1. От файл меню, выберите Настройки аккаунта *

    * В Outlook 2007, 2003, перейдите на инструменты > учетные записи.

    2. Дважды щелкните по своей учетной записи электронной почты, где вы столкнулись с ошибкой «Relay Access Denied», чтобы запустить его свойства.

    3. щелчок Больше настроек.

    4. Выберите Исходящий сервер вкладка и проверьтеМой исходящий сервер (SMTP) требует аутентификациивариант.

    5. Затем выберите продвинутый и укажите следующие параметры для сервера исходящей почты.

      1. Порт исходящего сервера (SMPT): 465
      2. Тип шифрования: SSL

    6. щелчок хорошо а потом Тестовые настройки аккаунта.

    7. Если тест пройден успешно, нажмите следующий и закройте настройки учетной записи электронной почты. Наконец, попробуйте отправить электронное письмо, чтобы узнать, устранена ли ошибка «Relay Access Denied». *

    * Примечание. Если тест не пройден или вы продолжаете получать сообщение об ошибке «Relay Access Denied 554 5.7.1», снова откройте дополнительные настройки, но на этот раз укажите следующие параметры. **

      1. Порт исходящего сервера (SMPT): 587
      2. Тип шифрования: TLS или STARTTLS

    Шаг 3. Проверьте настройки электронной почты у своего провайдера электронной почты Сканирование на вирусы.

    Если вы по-прежнему получаете сообщение об ошибке «Отказано в доступе к ретрансляции», после применения вышеуказанных шагов и настроек обратитесь к своему поставщику электронной почты, чтобы проверить, что информация об учетной записи ( Пароль) и настройки для зашифрованного соединения SMTP (Порт Тип шифрования) правильный.

    Кроме того — но очень важно — проверьте ваш компьютер и все остальные компьютеры в сети на наличие возможных вредоносных программ. Для выполнения этой задачи выполните все шаги из этого Руководства по быстрому сканированию и удалению вредоносных программ для ПК.

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    Шаг 4. Проверьте, включен ли ваш почтовый сервер или домен в списки СПАМ (БЛОК). *

    * Примечание: последний шаг по устранению ошибки «Relay Access Denied» в основном касается доменов компании. Владельцы почтового сервера.

    A. Если у вас есть адрес электронной почты, который является частью домена компании (например,, и вы получаете сообщение об ошибке «Relay Access Denied»:

    1. Перейдите к следующему адресу электронной почты, проверяющему сайты:


    2. Введите доменное имя компании (например, «») или свой полный адрес электронной почты (например, в поле поиска и нажмите Проверка черного списка.

    B. Если вы являетесь владельцем сервера исходящей почты и ваши конечные пользователи получают ошибку «Relay Access Denied», убедитесь, что ваш почтовый сервер не занесен в черный список. Для этого:

    1. Перейдите к следующему адресу электронной почты, проверяющему сайты:


    2. В поле поиска введите имя сервера исходящей почты (например, «») и нажмите Проверка черного списка.

    Это оно! Дайте мне знать, если это руководство помогло вам, оставив свой комментарий о вашем опыте. Пожалуйста, любите и делитесь этим руководством, чтобы помочь другим.


    Steps to fix SMTP error ‘554 permanent problems with the remote server’

    Email errors are difficult to deal with, particularly if there is no specific information about the error.

    One such error is “554 permanent problems with the remote server“.

    At Bobcares, we help customers resolve email errors as part of our Server Support Services for web hosts.

    Today, we’ll discuss the top 4 reasons for this error and how we fix them.

    554 SMTP error – General definition

    In the email bounce back message, website owners often see a vague error code like 554.

    What’s does this 554 error code mean? A confusing query, always.

    554 error code means that the receiving server sees something in the From or To Headers of the message, that it doesn’t like.

    This can be caused by a spam filter identifying your machine as a relay, or as a machine not trusted to send emails from your domain.

    Error ‘554 permanent problems with the remote server’ – Causes and Fixes

    Now, we have a general idea of 554 SMTP errors.

    Let’s now move on to the main reasons for the error “554 permanent problems with the remote server” and how our Server Support Engineers fix them.

    1) Sender IP blacklisted

    One of the main reasons for this error is the poor reputation of the sender’s IP address.

    The IP address of the sender can usually be blacklisted because of continuous spam instances, open relays, etc.

    Consequently, the mail server IP will be blacklisted by major spam monitoring systems like SpamHaus, DNSSBL, SORBS, etc.

    Major email providers like Gmail, Yahoo, Hotmail monitor the reputation of the IPs before accepting the connection, and if any problems are noted, they will reject the emails.

    How we fix?

    Firstly, our Server Support Engineers check and ensure that the IP address of the sender doesn’t appear in any of the RBLs. Online tools like comes handy here.

    And if the IP is blacklisted, we identify the source of the spam, fix it, take preventive measures and finally submit delist request to the RBLs.

    At Bobcares, we always take necessary steps to secure the server and to prevent outgoing spam. Some of the main things we do are setting outgoing limits, disable pop before smtp, etc.

    2) Sender flagged as Spam

    The recipient server sometimes uses custom blacklists or filters that use strict rules for monitoring the incoming messages.

    So, the emails that violate these rules will be blocked at the recipient end.

    For example, if the message body contains spam words or sender trying to send to more addresses allowed at one time, the recipient filter will considers it as suspicious and blocks the connection.

    Similarly, major email providers such as Yahoo have a number of best practices to send bulk emails, email sending limits, etc. If any of these rules are breached, the message is blocked.

    And, users see errors like 554 permanent problems with the remote server.

    How we fix?

    Our Server Support Engineers first analyze the nature of the message sent. If we note unsupported file format, spam contents, etc. in the message, we suggest the customer to remove it and send again.

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    And, if it’s a valid message, then the sender domain must be whitelisted at the recipient end to allow mail flow.

    3) Bad DNS records

    Likewise, recipient server can reject emails because of the bad DNS records of the sender domain.

    The recipient server usually checks the DNS records such as RDNS(PTR), SPF, DKIM, etc. to verify the sender, and emails will be rejected if any discrepancies are noted in these records.

    Result is users see errors like 554 permanent problems with the remote server.

    Now, let’s take a look at these 4 records in detail.

    a) RDNS(PTR) record

    Reverse DNS or PTR records translates sending IP address into it’s domain name.

    This ensures that the IP address is linked to a real domain name.

    In addition to that, it confirms that emails don’t come from dial up connections or dynamic IPs that are common methods used by spammers.

    Many email providers such as Yahoo, Gmail, etc. block emails from servers with a bad RDNS record or no RDNS records.

    b) SPF record

    Many email providers use SPF(Sender Policy Framework) record to prevent spammers from sending unauthorized emails from their domain.

    In other words, SPF record contains server IP addresses that can send emails on behalf of the domain. And, if the email doesn’t originate from any of these IPs, it will reject that email. In this way, it fight against email spoofing.

    However, we’ve seen cases where the mail server IP has changed and this new IP address hasn’t been added to the SPF record.

    As a result, the recipient sees the mails originate from a server that is not added in the SPF record and hence rejects the email.

    c) DKIM record

    Similarly, DKIM(Domain Keys Identified Mail) records sign your emails in a way that allows the recipient server to check whether the sender is valid or not.

    If there are no DKIM records, some mail servers reject the emails considering the sender as fake.

    d) DMARC record

    Like SPF and DKIM, DMARC(Domain Message Authentication Reporting & Conformance) records also help the recipient server to verify the authenticity of the sender by validating that an email originates from the specified source.

    Sometimes, a missing DMARC record can lead to email rejections.

    How we fix?

    Firstly, our Support Engineers cross check the DNS records such as PTR, SPF, DKIM, DMARC, etc. of the sender domain.

    And, if any mismatch is found, we’ll immediately correct it by making the required changes in the records.

    At Bobcares, we always make sure to configure critical email records like PTR, SPF, DKIM, DMARC, etc. to ensure reliable email deliveries.

    4) Recipient errors

    Another reason for the error is the problems at the recipient mail server.

    This can be caused by incorrect MX record of the recipient domain, disabled/suspended domain, and more.

    How we fix?

    Our Support Engineers check the recipient domain and it’s MX records with the below command.

    Further, we check the connection to the recipient mail server with the following command.

    If we notice missing MX entries or connectivity problems, this must be corrected at the recipient end.


    In short, ‘554 permanent problems with the remote server’ can happen due to bad DNS records, poor IP reputation and more. Today, we’ve discussed the top 4 reasons for this error and how our Server Support Engineers fix them.


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    Not receving mails and complaint from sender that mail is bouncing
    showing Error 554

    If you are still facing the issue, We may need to check the error logs to find out more details on this.
    We’ll be happy to talk to you on chat (click on the icon at right-bottom).